Shipping policy

Every order for 'hard products' (physical products, not digital files) incurs a delivery fee based on the volume and weight of the products making up the order.

• Hard products are only delivered within New Zealand.
• Digital file (e.g. pdf and jpg) delivery is free and files are sent worldwide.
• All prices for products listed for New Zealand use are in $NZ and are GST inclusive.
• Products are dispatched on the next Monday or Tuesday of school term (if your order was received by our 10am cut-off). If you nominated a specific Monday or Tuesday, we will dispatch accordingly. 
• Delivery timelines:
  Dissection products: Mon or Tues dispatches usually arrive at South Island destinations in 1–2 days, North Island in 2–3 days
  Living organisms: Mon or Tues dispatches usually arrive countrywide in 1–2 days
  Other products: Mon or Tues dispatches usually arrive countrywide in 2–4 days
  
  NOTE: SEVERE WEATHER AND COOK STRAIT FERRY DELAYS MAY IMPACT THESE TIMELINES. PLEASE CHECK YOUR TRACKING LINK AND BE PROACTIVE IF THERE SEEMS TO BE A PROBLEM.
• Every purchase is subject to the laws of New Zealand.

DISSECTION PRODUCTS

Packing and care
All products are sent out in resealable bags, frozen in a polystyrene thermo box to ensure they reach you in prime condition. The products should be removed from the polystyrene containers and stored in their bags in a freezer set at -18 degrees Celsius. After defrosting and use, you may refreeze them for further use if in a fit state.