FAQ

Deliveries

Q. Why can't hard (i.e. physical) products be delivered outside of New Zealand?

A. Our current set of online hard products are specifically tailored to New Zealand (and, we are currently not set up for international delivery of these hard products).

Q. Where is the digital file I purchased?

A. Once payment has been cleared, any digital files can be found by logging into your account, then going to the My Orders section. Click on 'Downloads' and select the file you have purchased. If you have paid by 'PayPal' or 'Credit Card', the file will be available for almost immediate download. If you paid by either 'Direct Credit to Our Bank' OR 'Cheque', then the file will only be released for download once payment is received or the cheque has cleared. You will be informed by email once this has occurred.

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