Every order for 'hard products' (physical products, not digital files) incurs a delivery fee based on the total price of the products making up the order, as detailed below and on our invoices.
Digital file delivery is free worldwide.
Allow a delivery time of between seven to ten working days from the time you place your order. Because they are frozen, orders are sent by courier on a Monday or Tuesday to ensure they reach you before the weekend. If you require a delivery service other than the one offered please email to see if an alternative is available.
Packing and care
All products are sent out in resealable bags, frozen in a polystyrene thermo box to ensure they reach you in prime condition. The products should be removed from the polystyrene containers and stored in their bags in a freezer set at -18 degrees Celsius. After defrosting and use, you may refreeze them for further use if in a fit state.