Every order for 'hard products' (physical products, not digital files) incurs a delivery fee based on the total price of the products making up the order, as detailed below and on our invoices.
Digital file delivery is free worldwide.
Orders are sent by courier on a Monday or Tuesday, with a delivery time of one to three working days. If you require a delivery service other than the one offered please email to see if an alternative is available.
Packing and care
All products are sent out in resealable bags, frozen in a polystyrene thermo box to ensure they reach you in prime condition. The products should be removed from the polystyrene containers and stored in their bags in a freezer set at -18 degrees Celsius. After defrosting and use, you may refreeze them for further use if in a fit state.